Our IT support service is available either by yearly contract with the Complete IT Solution, on a short-term contract using our 30 Day Contract IT Support or by non-contract, Pay-As-You-Go support.
All services are flexible and can be tailored to your needs, whilst still maintaining an exceptionally high level of service.
The table below gives details of the features and benefits available with our support services. We would be happy to discuss additional options if they are required for your particular setup.
Feature | Complete IT Solution | 30 Day Support | Pay-As-You-Go Support |
Contract type | 12 months | 30 days | non-contract |
Guaranteed 4-hour response (1 hour for critical problems) by an experienced technician | ![]() | ![]() | ![]() |
Security fixes and patch installation | ![]() | ![]() | Optional |
Remote monitoring | ![]() | ![]() | ![]() |
Free server health check | ![]() | ![]() | ![]() |
Proactive service | ![]() | ![]() | ![]() |
Inclusive support minutes | ![]() | ![]() | ![]() |
Telephone, secure-remote and on-site support | ![]() | ![]() | ![]() |
No emergency call-out fee | ![]() | ![]() | ![]() |
No premium rate telephone charges | ![]() | ![]() | ![]() |
Out of hours emergency telephone support | Optional | Optional | ![]() |
Security audit | Optional | Optional | Optional |
DataSafe Online Cloud Backup | Optional | Optional | Optional |
Hosted Exchange Cloud Email | Optional | Optional | Optional |
MailSafe Anti-Spam Service | Optional | Optional | Optional |
Managed Anti-Virus | Optional | Optional | Optional |
PatchSafe Software Updates Service | Optional | Optional | Optional |
WebSafe Secure Web Proxy | Optional | Optional | Optional |
Please contact us now to find out what outsourced IT support from Vantage IT can do for you. Our brochure can be viewed here.