IT Support Features and Benefits


Our IT support service is available either by yearly contract with the Complete IT Solution, on a short-term contract using our 30 Day Contract IT Support or by non-contract, Pay-As-You-Go support.

All services are flexible and can be tailored to your needs, whilst still maintaining an exceptionally high level of service.
 
The table below gives details of the features and benefits available with our support services. We would be happy to discuss additional options if they are required for your particular setup.
 

FeatureComplete IT Solution30 Day SupportPay-As-You-Go Support
Contract type12 months30 daysnon-contract
Guaranteed 4-hour response (1 hour for critical problems) by an experienced technicianincludedincludednot included
Security fixes and patch installationincludedincludedOptional
Remote monitoringincludedincludednot included
Free server health checkincludedincludednot included
Proactive serviceincludedincludednot included
Inclusive support minutesincludedincludednot included
Telephone, secure-remote and on-site supportincludedincludedincluded
No emergency call-out feeincludedincludedincluded
No premium rate telephone chargesincludedincludedincluded
Out of hours emergency telephone supportOptionalOptionalnot included
Security auditOptionalOptionalOptional
DataSafe Online Cloud BackupOptionalOptionalOptional
Hosted Exchange Cloud EmailOptionalOptionalOptional
MailSafe Anti-Spam ServiceOptionalOptionalOptional
Managed Anti-VirusOptionalOptionalOptional
PatchSafe Software Updates ServiceOptionalOptionalOptional
WebSafe Secure Web ProxyOptionalOptionalOptional

Please contact us now to find out what outsourced IT support from Vantage IT can do for you. Our brochure can be viewed here.