Remote Support
IT Support Features And Benefits

All Of Our Options

Our IT support service is available either by yearly contract with the Complete IT Solution, on a short-term contract using our 30 Day Contract IT Support or by non-contract, Pay-As-You-Go support.

All services are flexible and can be tailored to your needs, whilst still maintaining an exceptionally high level of service.

The table below gives details of the features and benefits available with our support services. We would be happy to discuss additional options if they are required for your particular setup.

Feature Complete IT Solution 30 Day Support Pay-As-You-Go Support
Contract type 12 months 30 days non-contract
Guaranteed 4-hour response (1 hour for critical problems) by an experienced technician included included not included
Security fixes and patch installation included included Optional
Remote monitoring included included not included
Free server health check included included not included
Proactive service included included not included
Inclusive support hours included included not included
Telephone, secure-remote and on-site support included included included
No emergency call-out fee included included included
No premium rate telephone charges included included included
Out of hours emergency telephone support Optional Optional not included
Security audit Optional Optional Optional
DataSafe Online Cloud Backup Optional Optional Optional
MailSafe Anti-Spam Service Optional Optional Optional
Managed Anti-Virus Optional Optional Optional
PatchSafe Software Updates Service Optional Optional Optional
WebSafe Secure Web Proxy Optional Optional Optional

 

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IT Support Features And Benefits

Some Sectors We Work With

Recruitment

Medical

Manufacturing

Distribution

Charity & Education

Hotel & Leisure

The Complete IT Support Solution

For over 30 years Vantage IT has been acting as your own outsourced IT department, providing monitoring, proactive maintenance and support.

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Our Work

Case Studies

5: Over a Decade of Supporting a Growing Customer

Most of our customers have been with Vantage IT for many years, developing great relationships and growing together. One of our first customers, a Mil...

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4: Proven Adaptability to Meet Our Customer’s Needs

When acting as an outsourced IT department to our customers, we have to be able to adapt to their changing needs to ensure their businesses expand and...

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3: Recommendation Leads to Entire Network

Vantage IT was contacted by a lady whose husband had recommended us for our high quality service, as we supplied and supported the computers at his or...

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What Our Clients Say

Testimonials

We have always found the Vantage team to be professional, responsive, great communicators with excellent technical skills and expertise.  Nothing is ever any trouble and even when it’s outside of their scope, they will always try and help.  For us that is exceptional customer service which in turn fosters an excellent and cohesive working relationship.

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Moira J, Director

Buckinghamshire-based network installer

Vantage IT have been our specialist IT suppliers for many years.  We really appreciate their prompt and efficient service and their expertise in finding affordable solutions to our ever increasing IT needs

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Peter S, Managing Director

Aylesbury-based recruitment company

We have been using Vantage IT Solutions since March 2020. We have not suffered any significant IT stoppages since their supporting began, they are swift to respond to unforeseen technical problems, efficiently solving them to minimise disruption. They are reliable, friendly and easy to deal with. Most important of all, they are expert in what they do – keeping our IT systems running smoothly. We find Vantage are pro-active when it comes to suggesting improvements to our IT equipment, our software, their service to us, and our Cyber Security. Overall, a great service.

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James Z, Operations Manager

Buckinghamshire-based engineering company

Discovering the perfect IT solution was a real struggle until I found Vantage. Trying to strike a balance between understanding our company’s setup and having enough resources and support, I was thrilled to find that Vantage nailed it. Unlike larger companies with confusing departments or smaller ones struggling during busy times, Vantage is just right. Their team is not only responsive and super knowledgeable but also quick with solutions to our technical hiccups. Vantage has this fantastic proactive approach, tackling issues before they become real headaches. They don’t just fix problems; they also share valuable insights to optimize our IT setup.

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Amanda G, Systems & IT Director

Bedfordshire-based creative agency

We have known and worked with Vantage IT Solutions for a number of years. They take the time to understand how our business work and offer solutions that are easy for us as users and yet support the processes in place. We have always found Vantage to be forward thinking, current and comprehensive with their ideas and solutions. The staff are very knowledgeable and personable, and their response times are quick. We are proud to call Vantage our trusted IT Partner.

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Jenny B, Financial Controller

Buckinghamshire-based medical equipment supplier

We find Vantage IT to be a very professional, friendly and reliable team. They are always very helpful and quick to respond to anything that we need.

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Emily F, Head of Finance and Operations

Hertfordshire-based charity fundraisers

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