IT Support Features and Benefits

Vantage IT Solutions IT Support Features and Benefits

Our IT support service is available either by contract, the Complete IT Solution or by non-contract, Pay-As-You-Go support.

Both services are flexible and can be tailored to your needs, whilst still maintaining an exceptionally high level of service.

The table below gives details of the features and benefits available with our support services. We would be happy to discuss additional options if they are required for your particular setup.

Feature and benefits of the Complete IT Solution and
Pay-As-You-Go Service

Feature Complete IT Solution Pay-As-You-Go Support
No premium rate telephone charges included included
Telephone, secure-remote and on-site support included included
Out of hours emergency telephone support    Optional    Optional
Security fixes and patch installation included included
Inclusive support minutes included not included
Remote monitoring included    Optional
Free server health check included not included
Guaranteed 4-hour response by an experienced technician included not included
Security audit included included
Service type    Proactive    Reactive
No emergency call-out fee included included
Anti-spam email filtering    Optional    Optional
Managed anti-virus    Optional    Optional
Online backup    Optional    Optional
Secure web proxy    Optional    Optional
Software patching    Optional    Optional

For more information about Vantage IT, please call us or complete the ‘Quick Contact’ box on this page. Our brochure can be viewed here.

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